Hotline Service Resolves Over 1,900 Electricity-Related Complaints in a Month

The Ministry of Energy, Water Resources, and Irrigation’s hotline service (1151), launched to address electricity-related issues, has received an overwhelming response, with over 1,900 complaints registered within a month.

The service was introduced to tackle concerns such as delays in service, unannounced power cuts, irregular meter readings, and other inconveniences. Minister for Energy, Water Resources, and Irrigation, Dipak Khadka, has instructed officials to ensure swift resolution of public grievances.

According to Ram Krishna Poudel, who manages the hotline, complaints are promptly forwarded to the relevant office heads and distribution centers for immediate action. Between February 13 and March 13, a total of 1,902 complaints were registered, with over 1,000 additional cases recorded by March 31. Most of the concerns relate to power supply disruptions and low voltage issues.

In addition to the hotline, service recipients are also utilizing platforms like Facebook and Viber to lodge complaints. To enhance efficiency, additional human resources have been deployed to manage the increasing number of grievances.